Terms & Conditions

Delvri  provides you complete instructions about our website www.delvri.com which is listed on our website or the delivery iOS and Android mobile application. Kindly read these instructions (terms and conditions) carefully before ordering any Products from Our Site and Apps. you agree that you have read, understood, and accepted the Terms including any additional terms and conditions and any policies referenced herein, present on the Platforms or on hyperlink when you approach and use these Platforms, If you do not agree or are suspicious within the Terms, please do not use the Platforms.

 Our company www.delvri.com has the right to change or modify these Terms (including our policies which are assimilated into these Terms) at any time. You are strongly suggested to read these Terms regularly. 

Who we are 

www.delvri.com is a site operated by XYZ. We are registered in Malta under company number 1234567 and our registered office and main trading address are at 183 GB Malta.

What we do

Our Platforms Deliver links you to the restaurant owner (“Vendors”) for you to order a variety of products including cooked food, non-cooked food and fast-food items (collectively referred to as “Goods“) to be delivered to you at home. When you place an order for Goods from our Vendors, Delvri acts as an agent on behalf of that Vendor to collect the order, process, and deduce the order, after a while for the Vendor or either us to deliver your order to you. Vendors/retailers operated as third-party vendors.

 How to contact us

For any customer support, you may reach out to us via email, helpline, or through our in-app customer support chat feature. 

 Third-Party Links and Websites

We may feed links on Our pages and Apps to the websites of other companies (other websites), or menus/ lists of products supplied by other restaurants/ cafes or companies, whether associated/affiliated with us or not. We cannot give any undertaking that products you buy from companies to whose website we have fed a link on Our Site and Apps are going to be of satisfactory quality, and any similar warranties are DISCLAIMED by us absolutely.

This “DISCLAIMER” does not affect you any legal rights against the 3rd party. The status/ business of “delivery” is solely to give delivery of the forenamed products and not to give any warranties/ guarantees of the quality and/ or packaging of the said products.

We accept no liability or responsibility in case any loss or damage can be suffered by you in reference to your access and use of those third-party links and websites.

All questions regarding goods shown on Our website page and Apps should be directed to the associated/ affiliated restaurant/cafe or company

 Your Status

When you place an order through Our Site and Apps, you warrant that these Platforms may be only used by

 (i) Registered person (who have reached 18 years of age)

 (ii) corporate legal entities, e.g companies. 

Users below the age of 18 must obtain approval from the parent(s) or legal guardian(s), who by accepting these Terms shall agree to take responsibility for your actions and any charges associated with your use of the Platforms and/or purchase of products. If you do not have Approval from your parent(s) or legal guardian(s), you must stop using/accessing/ approaching this Platform immediately. 

Contract  between you and us

  1. After placing an order, you’ll receive a notification from us acknowledging that we’ve received your order. It doesn’t mean that your order has been accepted. Your order constitutes a suggestion to us to shop for a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you a notification that confirms that the merchandise has been dispatched (the Dispatch Confirmation).
  2. The contract will apply between us only be formed when we send you the Dispatch Confirmation. We have the right to cancel or refuse any order delivery at any time without giving a reason
  1. The Contract will relate only to those Products whose dispatch we’ve confirmed within the Dispatch Confirmation. we’ll not be obliged to provide the other Products which can be a part of your order until the dispatch of such Products has been confirmed during a separate Dispatch Confirmation.
  2. Please note that when you’ve made your order and your payment has been authorized, you’ll not be able/ready to cancel your order and refunds could also be given at the discretion of the management.

7 Prices and Payments

1.    Only local currency will be acceptable. only some case dollars are acceptable 

2.   The way we display the prices of our Goods may vary depending on the Vendor area and country, and the prices reflected on our Platforms may: 

  1. tax include GST, VAT, or such other equivalent tax; or 
  2. Tax excludes GST, VAT  
  3. Prices will be changed from time to time 
  4. Delivery charges are chargeable on each Order unless: 
  5. Every item has separate Prices indicated on the Platforms  
  6. You can also use a credit card. You must ensure that you have sufficient funds on your credit and debit card to fulfill the payment of an Order. Insofar as required 
  7. Cash-on-Delivery; or 
  8. Such other payment methods we offer from time to time. 
  9. you will receive an email confirmation from us with your Order receipt after an Order is successfully placed.

Delivery Areas

Our “Vendors”  supply their Goods in specific delivery areas and our Vendors vary from delivery area to delivery area. after entering you will see the Vendors that have available for you at that time. Delivery areas may be changed expanded, shrink or change depending on weather and traffic conditions and situations of force majeure. 

 No-show Cancellations

 If you remain uncontactable or fail to receive the Order within ten (10) minutes from the time the order arrives at your delivery address, delvri reserves the right to cancel the Order without refund to you.

Wrong Order, Missing Items, Defective Goods 

 Upon receipt of your order, if you discover that there are issues along with your Order (e.g., wrong order, defective order, or missing items) please contact customer support via one among the methods indicated in above immediately. In some cases, delvri may request photographic proof and/or additional information to properly investigate the matter along with your Order. If we determine that the Order and/or Goods you received aren’t of satisfactory condition or quality, we’ll compensate you for your Order or parts of your Order.

Risk and Title

  1.  The Products are becoming at your risk from the time of delivery.
  2.   Products Ownership will only pass to you once we receive full payment. It’s the responsibility of the customer to thoroughly check the Products before agreeing to buy for an order.

Restrictions on Goods 

 Don’t use Our Site and Apps or service for the sale or delivery of any form of alcohol and prohibited drugs/narcotics. We will refuse to deliver any such products to anyone. If you do this we have the authority to case against you on the charges of selling and buying any prohibited drugs/narcotics

9 Vouchers, Discounts and Promotions

1 From time to time, delvri may run marketing and promotional campaigns which supply voucher codes, discounts, and other promotional offers to be used on the Platforms“Vouchers’ ‘). Vouchers are subject to only validity periods, and may only be used once.

2 Vouchers won’t be valid when utilised in conjunction with other promotions, discounts or other vouchers. terms and conditions apply on Vouchers.

3 provided vouchers can only be eligible on our Platforms.

4 Vouchers can’t be exchanged for cash.

5 delvri reserves the proper to void, discontinue or reject the utilisation of any Voucher without prior notice Individual restaurants terms & conditions apply

We may exclude certain Vendors from the utilisation of Vouchers at any time without prior notice to you.

Our Liability

View Original We warrant to you that any Product purchased from us through Our Site and Apps is of satisfactory quality and fairly fit all the wants that product of the type are commonly supplied.

Our liability for losses you suffer as a result of folks breaking this agreement is strictly limited to the acquisition price of the merchandise you bought and any losses which are a foreseeable consequence of folks breaking the agreement. Losses are foreseeable where they might be contemplated by you and us at the time your order is accepted by us.

This doesn’t include or limit in any way our liability:

  1. In any case of death and personal injury caused by our negligence; or
  2. For fraud or fraudulent misrepresentation;
  3. We aren’t liable for indirect losses which happen as a side effect of the foremost loss or damage, including but not limited to:
  4. loss of income or revenue
  5. loss of business
  6. loss of profits or contracts
  7. loss of anticipated savings
  8. loss of knowledge, or
  9. waste management and office time.

provided that clause shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause or clause or the other claims for direct loss that aren’t excluded by any of the provisions of this clause  

Great care has been taken to make sure that the knowledge available on Our Site and Apps is correct and error-free. If error we will apologize for what may have occurred. We cannot warrant that use of Our Site and Apps are becoming be the error-free or fit the purpose, timely, that defects are becoming to be corrected, or that our Site and Apps or the server that creates it available are freed from viruses or bugs or represents the whole functionality, accuracy, reliability of Our Site and Apps.

By accepting these terms of use you suit relieving us from any liability whatsoever arising from your use of data from any third party, or your use of any third-party website and/or application.

We don’t accept any liability for any delays, failures, errors or omissions, loss of transmitted information, viruses or other contamination, or destructive properties transmitted to you or your computing system via Our Site and Apps.

Written communications

 Applicable laws require that a variety of the knowledge or communications we send to you need to be in writing. When using Our Site and Apps, you accept that communication with us goes to be mainly electronic. We’ll contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you suit this electronic means of communication and you acknowledge that everyone contracts, notices, information, and other communications that we provide to you electronically suit any legal requirement will be in writing. This condition doesn’t affect your constitutional rights.


 All notices given by you to us must tend to us via email at notices@delvri.pk. We may give notice to either the e-mail or postal address you provide to us when placing an order, or in any of the ways laid out in clause 9 above. The notice goes to be deemed received and properly served immediately when posted on our website, 24 hours after an email is shipped, or three days after the date of posting of any letter. In proving the service of any notice, it’ll be sufficient to prove, within the case of a letter, that such letter was properly addressed, stamped, and placed within the post and, within the case of an email, that such email was sent to the specified email address of the addressee.

Events outside our control

We will not be liable or responsible for any failure or delay in the performance by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event may include any event, act non-happening conditions omission, or accident  which are not in our hands including in particular (without limitation) the following:

  1. lock-outs, Strikes, and any industrial action.
  2. In case of any war (whether declared or not) or threat or preparation for war terrorist attack or threat of terrorist attack,
  3. Any Fire explosion, earthquake, storm, flood, epidemic subsidence, or another natural disaster.
  4.  Unavailability of the use of any means of public or private transport like railways, shipping, aircraft, motor transport   
  5.  Unavailability of the use of public or private telecommunications networks.
  6. Any acts, legislation, regulations, decrees, or restrictions by the government.
  7. In case of Force Majeure Event Our performance under any Contract will be suspended for the time period in that country& we’ll have an extension of time for performance 

 Personal Data Protection


You agree and consent to delvri not to disclose your personal information to any authorized person only disclosing your Personal Data in accordance with these Terms and as further described in our Privacy Policy which is provided via the links on our Platforms also part of these Terms. 


 We have the right to terminate, suspend or delete your account in case of violation of our policies and access to the Platforms, Delvri may, but shall be under no obligation to, first provide you a warning to terminate your use of the Websites and then terminate you

Prevailing Language

These terms and conditions shall prevail in the English version. if you are not able to read in English should be changed/ translate into your language 

Our right about terms and conditions

  1. We’ve got the right to change these instructions (terms and conditions) from time to time.
  2. Before the order and Dispatch Confirmation must read the policies 

Law and jurisdiction

Any dispute or claim arising out of subject matter or formation will be governed by Pakistani law.

Any claim arising out of connection with such Contracts or their formation shall be subject to the non-exclusive jurisdiction of the courts of Pakistan.